How we can help
We assist with unresolved grievances involving the public sector. If you believe you’ve experienced unfair treatment or poor service by government bodies or public entities in Malta, we can investigate your case independently, impartially, and at no cost. Use our online complaint checker tool to see if we can help with your grievance.
If our investigation finds that a public entity acted improperly, we may recommend actions to correct the issue and suggest improvements to prevent it from happening again. Our process is transparent and fair, and we keep you updated every step of the way to ensure a consistent and high-quality service.
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Submitting your complaint: a simple process
1. Check if we can investigate
Use our online complaint checker to see if we can look into your grievance. This quick tool helps you understand if your issue falls within our remit.
2. Submit Your Complaint
If eligible, you can submit your complaint through our online form, by email, or by visiting our office. Make sure to include all relevant details and documents.
3. We Review and Investigate
Once received, we will assess your complaint and begin an investigation if it meets our criteria. We handle all cases independently and impartially.
4. Receive our Conclusions
Once received, we will assess your complaint and begin an investigation if it meets our criteria. We handle all cases independently and impartially.
Check if we can investigate your complaint
You can check if we can help you with your complaint by using our complaint checker tool
Complaint Checker