Complaint Checker | The Office of the Ombudsman

My complaint is about:

Select the entity your complaint is about:

Malta Government
Malta Public Entity
Malta Public Authority
Neither of these

We might not be able to help you with your complaint. Official rules set out the types of complaints we can and can't help with.

Read more about who we can help and the rules we follow on the What we can and can't help with page, or contact us to discuss your complaint.

Select the organisation from the list

If the organisation is not in the list, it most likely means that we cannot investigate your complaint.

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Have you complained directly to the organisation?

In order to submit a complaint with us, you need to have complained to the organisation first.

Yes
No

You should complain to the organisation first and give them a chance to deal with your complaint.

Learn more about how to go about this on If we can't help page.

Have you completed the complaint process with the organisation?

In order to submit a complaint with us, you need to have completed the complaints process with the organisation first.

Yes
No

You should complete the complaints process with the organisation first and get a final decision from them. This will usually be in a letter which says that, if you are not happy with their decision, you can complain to us. If you are not sure if you have had a final decision yet, please check with the organisation.

Need help with your complaint to the organisation? Visit the Tips for resolving a complaint with an agency page.

Has the organisation not replied in the time they said they would? If you have not had a decision for more than six months, the organisation should tell you why. Please contact them if there is a delay. If you haven't had a reply after six months, you can also contact us on 2248 3200 and we will see how we can help.

When did you first know about your alleged act of maladministration?

The length of time that has passed may affect whether we can help, or not.

Less than 6 months ago
More than 6 months ago

According to the Ombudsman Act, we generally cannot accept a complaint if it's been over six months since you first knew about the issue. However, if there are particular reasons why you couldn't report it earlier, the Ombudsman may still decide to look into your complaint.

Contact our Public Relations Officer to discuss your complaint. You can also contact us on 2248 3200 and we will see how we can help.

Do you have sufficient personal interest in the complaint you wish to submit?

To submit a complaint, you need to have a sufficient personal interest in the issue. This means the outcome of the complaint must affect you personally. The Ombudsman has the discretion to decline investigations where the complainant's connection to the issue isn't strong enough and they were not negatively impacted by the said action or inaction. If you're unsure whether this applies to you, please contact our office at 2248 3200 for further explanation.

Yes
No

You should complete the complaints process with the organisation to get a final decision from them. This will usually be in a letter which says that, if you are not happy with their decision, you can complain to us. If you are not sure if you have had a final decision yet, please check with the organisation.

Need help with your complaint to the organisation? Visit the Tips for resolving a complaint with an agency page.

We will be able to consider your complaint

You are now ready to submit your complaint. The form will take about five minutes to complete.

When submitting your complaint we will ask you to upload the following documents, if you have them.

The complaint or appeal to the organisation
The reply received from the organisation
Any other documents that might help us
You should have all information and documents in relation to your complaint ready before you start to fill out the form.

By clicking on Submit a complaint, you'll be taken to the complaint page where you'll be asked to create an account. You'll need an account in order to submit a complaint - this will allow you to track your complaint once submitted.

Submit a Complaint