Does the Office of the Ombudsman provide any assistance to those who would like to submit a complaint?

Persons who find it difficult or are unable to write their complaint may either phone the Public Relations Officer (PRO) of the Office or call at the Office of the Ombudsman to meet the PRO in person for advice and assistance.

The Office of the Ombudsman is open to the public as follows:

October – May 0830 – 1200
1330 – 1500
June – September 0830 – 1230

In line with the policy of the institution to adopt an informal attitude to complaint resolution, it is not necessary for complainants to resort to the services of a professional person (such as a lawyer), a trade union representative or a Mayor or a local councillor in order to lodge a complaint with the Ombudsman. Complaints that reach the Ombudsman through the intervention of any such person will still receive the same treatment as any other grievance.