30th Anniversary: First panel discussion to explore how Ombudsman institutions build public trust in times of change

30th Anniversary: First panel discussion to explore how Ombudsman institutions build public trust in times of change

Published September 24, 2025

This milestone event will bring together Ombudsman institutions and human rights defenders from across Europe and the Mediterranean to reflect on the important theme: Upholding Good Governance in Challenging Times: The Role of the Ombudsman.

As part of the International Ombudsman Conference commemorating the 30th Anniversary of the Office of the Ombudsman in Malta, the first thematic panel will focus on:

Theme 1: Building People’s Trust – The Ombudsman as a Pillar of Democracy in Times of Change

Public trust is the foundation of democratic governance. Without it, institutions lose legitimacy, and the social contract weakens. This session will explore how Ombudsman institutions serve as visible and credible guarantors of fairness, helping to strengthen a person’s confidence in democracy during moments of transition and uncertainty.

The Ombudsman, by its very design, embodies independence and impartiality. Through the investigation of maladministration, transparent reporting, and the promotion of fairness, the Ombudsman demonstrates that accountability applies to all. This trust-building role becomes especially vital in periods of political or social volatility, when persons may doubt whether their rights will continue to be safeguarded.

Accessibility will also be a central theme. Ombudsman services are free, informal, and approachable, ensuring that justice is not reserved for a privileged few but is available to all. Each complaint resolved and recommendation upheld reinforces the principle that government can be held to account, and that fairness is not merely aspirational but achievable.

Bringing their perspectives and expertise to this timely discussion will be:

• Ms Margaret Kelly, Public Services Ombudsman of Northern Ireland
• Mr Mehmet Akarca, Chief Ombudsman of the Republic of Türkiye
• Ms Anahit Manasyan, Human Rights Defender of Armenia
• Dr Michael Frendo, Venice Commission, Council of Europe
• Prof Anne Marie Thake, Academic, University of Malta

This session will highlight how Ombudsman institutions can foster trust in an age marked by scepticism, disinformation, and shifting political landscapes, ensuring they remain pillars of democracy in changing times.