The Ombudsman interviewed by The Malta Independent

The Ombudsman interviewed by The Malta Independent

Published January 20, 2025

In an extensive interview with The Malta Independent, Parliamentary Ombudsman Judge Emeritus Joseph Zammit McKeon elaborated on the core philosophy and practical workings of his Office, underscoring the importance of moral authority over coercive power in ensuring good governance. While some commentators suggest that the Ombudsman should possess enforcement powers, Judge Zammit McKeon firmly believes that making recommendations—rather than issuing commands—encourages public authorities to take ownership of corrective measures and fosters a spirit of collaboration rather than confrontation.

Wider remit and Own-Initiative Investigations

The Ombudsman’s mandate covers not only government ministries and traditional civil service structures but also entities such as local councils and majority state-owned companies like ARMS or the Gozo Channel. He recounted instances in which he launched own-initiative investigations—such as addressing hazardous lift shafts and regulating access to the Gozo Channel ferry’s hold—after becoming aware of potential risks through the media. These interventions showcase the Office’s flexibility in safeguarding public interests, particularly for vulnerable groups without a direct voice.

From complaints to practical solutions

The Ombudsman described the meticulous investigative process that underpins the Ombudsman’s moral authority, including hearing all relevant parties and upholding strict confidentiality. He highlighted that final decisions issued by his Office carry substantial weight and can even be presented as evidence in court. This thoroughness has cultivated a strong reputation both locally and at the European level.

Growing public awareness

A key theme of the interview was the steady rise in engagement with the Ombudsman’s Office—an impressive 137% increase in assistance given and a 6% jump in formal complaints, attributed to enhanced visibility and proactive outreach, including stands at university freshers’ events. According to Zammit McKeon, strengthening the institution’s public profile is critical: people are more likely to submit complaints and cooperate when they recognise the Ombudsman as a free, credible, and effective avenue for seeking redress.

Call for Parliamentary oversight

While most recommendations are implemented—78% on average—Judge Zammit McKeon noted that a small number remain unheeded. He advocates for a Parliamentary Select Committee to review such cases and press for compliance, ensuring that citizens’ legitimate concerns do not get lost in bureaucratic inertia.

For the full interview, click here.