We are committed to comforting persons who have sustained unfair treatment and breaches of their rights by public authorities.
Persons must know they have a right to complain.
We also investigate on our own initiative where necessary and when the public interest is required.
We carefully review complaints about public administration conduct to ensure that standards of fairness and justice are maintained and reaffirmed.
A vital part of our work is cultivating stronger working relations with the Government and the rest of the public sector. Our approach is to manage complaints possibly in a non-confrontational manner, with impartiality, and conclude within a reasonable time, depending on the subject matter of the complaint, without unnecessary complexity.
We make fair and unbiased decisions, free from external influence and propose solutions to correct the resulting injustices. We also guide public officials on how to improve their services, thereby reducing complaints and finding solutions to broader problems.
