Complaint statistics by month (1996 – 2011)

1996*1997
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year119282
January110651648397268
February84801687142297
March79711768590292
April84811796095257
May122822197178250
June84972068469265
July918521284143206
August87642356061205
September73982105349209
October86872096782194
November112672545952201
December100722825264189
TOTAL1112949829922

* All the sections of the Ombudsman Act, 1995 came into force on 15 November 1995 and the Office of the Ombudsman was officially opened on that day to receive complaints. Up to the end of 1995 the number of incoming grievances reached 274 while completed cases amounted to 155, leaving a balance of 119 outstanding complaints on 31 December 1995.

19981999
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year189201
January64691845666191
February50441905544202
March35621637069203
April36391606987185
May78751635177159
June64501776162158
July44651568089149
August85481936047162
September70751886785144
October79721956165140
November70582075135156
December60662013637155
TOTAL735723717763

 

20002001
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year15579
January6076139473789
February7087122455183
March5573104565386
April5051103535386
May394993585292
June4744965543104
July4652906747124
August6660965159116
September5148995740133
October4664819973159
November5453827363169
December4043793738168
TOTAL624700698609

 

20022003
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year168122
January55471765047125
February63451946870123
March64901684256109
April4568145395791
May60561494839100
June4461132435192
July57681215535112
August56511264141112
September77561473642106
October70801376551120
November45491335365108
December37481226141128
TOTAL673719601595

 

20042005
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year128136
January69491485057129
February51521474053116
March76761476452128
April50701275376105
May48471286965109
June44411315760106
July54391465551110
August64481624748109
September4964147485899
October54611403330102
November6243159431144
December39621362439129
TOTAL660652583590

 

20062007
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year129154
January50661134655145
February56391304046139
March47461315553141
April39381324766122
May54471398950161
June423814310823246
July36261535940265
August40421515541279
September61491633836281
October62511746475270
November55601693244258
December25401542731254
TOTAL567542660560

 

20082009
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year254246
January43382595549252
February525126074106220
March34532413532223
April51402524937235
May44312656239258
June56272943942255
July47432983857236
August511142354238240
September49412433833245
October53482485240257
November32322484239260
December39412464041259
TOTAL551559556553

 

20102011
ReceivedCompletedCurrentReceivedCompletedCurrent
b/f from previous year259249
January37262703530254
February45322832737244
March50852483829253
April25292444433264
May41512342129256
June33262413823271
July40372444830289
August49462473524300
September39432433533302
October50352583383252
November50472613357228
December23352493929238
TOTAL482492426437