Complaint statistics by month (1996 – 2011)

	1996*			1997
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			119			282
January	110	65	164	83	97	268
February	84	80	168	71	42	297
March	79	71	176	85	90	292
April	84	81	179	60	95	257
May	122	82	219	71	78	250
June	84	97	206	84	69	265
July	91	85	212	84	143	206
August	87	64	235	60	61	205
September	73	98	210	53	49	209
October	86	87	209	67	82	194
November	112	67	254	59	52	201
December	100	72	282	52	64	189
TOTAL	1112	949		829	922

* All the sections of the Ombudsman Act, 1995 came into force on 15 November 1995 and the Office of the Ombudsman was officially opened on that day to receive complaints. Up to the end of 1995 the number of incoming grievances reached 274 while completed cases amounted to 155, leaving a balance of 119 outstanding complaints on 31 December 1995.

	1998			1999
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			189			201
January	64	69	184	56	66	191
February	50	44	190	55	44	202
March	35	62	163	70	69	203
April	36	39	160	69	87	185
May	78	75	163	51	77	159
June	64	50	177	61	62	158
July	44	65	156	80	89	149
August	85	48	193	60	47	162
September	70	75	188	67	85	144
October	79	72	195	61	65	140
November	70	58	207	51	35	156
December	60	66	201	36	37	155
TOTAL	735	723		717	763

	2000			2001
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			155			79
January	60	76	139	47	37	89
February	70	87	122	45	51	83
March	55	73	104	56	53	86
April	50	51	103	53	53	86
May	39	49	93	58	52	92
June	47	44	96	55	43	104
July	46	52	90	67	47	124
August	66	60	96	51	59	116
September	51	48	99	57	40	133
October	46	64	81	99	73	159
November	54	53	82	73	63	169
December	40	43	79	37	38	168
TOTAL	624	700		698	609

	2002			2003
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			168			122
January	55	47	176	50	47	125
February	63	45	194	68	70	123
March	64	90	168	42	56	109
April	45	68	145	39	57	91
May	60	56	149	48	39	100
June	44	61	132	43	51	92
July	57	68	121	55	35	112
August	56	51	126	41	41	112
September	77	56	147	36	42	106
October	70	80	137	65	51	120
November	45	49	133	53	65	108
December	37	48	122	61	41	128
TOTAL	673	719		601	595

	2004			2005
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			128			136
January	69	49	148	50	57	129
February	51	52	147	40	53	116
March	76	76	147	64	52	128
April	50	70	127	53	76	105
May	48	47	128	69	65	109
June	44	41	131	57	60	106
July	54	39	146	55	51	110
August	64	48	162	47	48	109
September	49	64	147	48	58	99
October	54	61	140	33	30	102
November	62	43	159	43	1	144
December	39	62	136	24	39	129
TOTAL	660	652		583	590

	2006			2007
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			129			154
January	50	66	113	46	55	145
February	56	39	130	40	46	139
March	47	46	131	55	53	141
April	39	38	132	47	66	122
May	54	47	139	89	50	161
June	42	38	143	108	23	246
July	36	26	153	59	40	265
August	40	42	151	55	41	279
September	61	49	163	38	36	281
October	62	51	174	64	75	270
November	55	60	169	32	44	258
December	25	40	154	27	31	254
TOTAL	567	542		660	560

	2008			2009
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			254			246
January	43	38	259	55	49	252
February	52	51	260	74	106	220
March	34	53	241	35	32	223
April	51	40	252	49	37	235
May	44	31	265	62	39	258
June	56	27	294	39	42	255
July	47	43	298	38	57	236
August	51	114	235	42	38	240
September	49	41	243	38	33	245
October	53	48	248	52	40	257
November	32	32	248	42	39	260
December	39	41	246	40	41	259
TOTAL	551	559		556	553

	2010			2011
	Received	Completed	Current	Received	Completed	Current
b/f from previous year			259			249
January	37	26	270	35	30	254
February	45	32	283	27	37	244
March	50	85	248	38	29	253
April	25	29	244	44	33	264
May	41	51	234	21	29	256
June	33	26	241	38	23	271
July	40	37	244	48	30	289
August	49	46	247	35	24	300
September	39	43	243	35	33	302
October	50	35	258	33	83	252
November	50	47	261	33	57	228
December	23	35	249	39	29	238
TOTAL	482	492		426	437

Complaint statistics by month (1996 – 2011)

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