| | 1996* | | 1997 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 119 | | | | 282 |
January | | 110 | 65 | 164 | | 83 | 97 | 268 |
February | | 84 | 80 | 168 | | 71 | 42 | 297 |
March | | 79 | 71 | 176 | | 85 | 90 | 292 |
April | | 84 | 81 | 179 | | 60 | 95 | 257 |
May | | 122 | 82 | 219 | | 71 | 78 | 250 |
June | | 84 | 97 | 206 | | 84 | 69 | 265 |
July | | 91 | 85 | 212 | | 84 | 143 | 206 |
August | | 87 | 64 | 235 | | 60 | 61 | 205 |
September | | 73 | 98 | 210 | | 53 | 49 | 209 |
October | | 86 | 87 | 209 | | 67 | 82 | 194 |
November | | 112 | 67 | 254 | | 59 | 52 | 201 |
December | | 100 | 72 | 282 | | 52 | 64 | 189 |
TOTAL | | 1112 | 949 | | | 829 | 922 | |
* All the sections of the Ombudsman Act, 1995 came into force on 15 November 1995 and the Office of the Ombudsman was officially opened on that day to receive complaints. Up to the end of 1995 the number of incoming grievances reached 274 while completed cases amounted to 155, leaving a balance of 119 outstanding complaints on 31 December 1995.
| | 1998 | | 1999 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 189 | | | | 201 |
January | | 64 | 69 | 184 | | 56 | 66 | 191 |
February | | 50 | 44 | 190 | | 55 | 44 | 202 |
March | | 35 | 62 | 163 | | 70 | 69 | 203 |
April | | 36 | 39 | 160 | | 69 | 87 | 185 |
May | | 78 | 75 | 163 | | 51 | 77 | 159 |
June | | 64 | 50 | 177 | | 61 | 62 | 158 |
July | | 44 | 65 | 156 | | 80 | 89 | 149 |
August | | 85 | 48 | 193 | | 60 | 47 | 162 |
September | | 70 | 75 | 188 | | 67 | 85 | 144 |
October | | 79 | 72 | 195 | | 61 | 65 | 140 |
November | | 70 | 58 | 207 | | 51 | 35 | 156 |
December | | 60 | 66 | 201 | | 36 | 37 | 155 |
TOTAL | | 735 | 723 | | | 717 | 763 | |
| | 2000 | | 2001 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 155 | | | | 79 |
January | | 60 | 76 | 139 | | 47 | 37 | 89 |
February | | 70 | 87 | 122 | | 45 | 51 | 83 |
March | | 55 | 73 | 104 | | 56 | 53 | 86 |
April | | 50 | 51 | 103 | | 53 | 53 | 86 |
May | | 39 | 49 | 93 | | 58 | 52 | 92 |
June | | 47 | 44 | 96 | | 55 | 43 | 104 |
July | | 46 | 52 | 90 | | 67 | 47 | 124 |
August | | 66 | 60 | 96 | | 51 | 59 | 116 |
September | | 51 | 48 | 99 | | 57 | 40 | 133 |
October | | 46 | 64 | 81 | | 99 | 73 | 159 |
November | | 54 | 53 | 82 | | 73 | 63 | 169 |
December | | 40 | 43 | 79 | | 37 | 38 | 168 |
TOTAL | | 624 | 700 | | | 698 | 609 | |
| | 2002 | | 2003 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 168 | | | | 122 |
January | | 55 | 47 | 176 | | 50 | 47 | 125 |
February | | 63 | 45 | 194 | | 68 | 70 | 123 |
March | | 64 | 90 | 168 | | 42 | 56 | 109 |
April | | 45 | 68 | 145 | | 39 | 57 | 91 |
May | | 60 | 56 | 149 | | 48 | 39 | 100 |
June | | 44 | 61 | 132 | | 43 | 51 | 92 |
July | | 57 | 68 | 121 | | 55 | 35 | 112 |
August | | 56 | 51 | 126 | | 41 | 41 | 112 |
September | | 77 | 56 | 147 | | 36 | 42 | 106 |
October | | 70 | 80 | 137 | | 65 | 51 | 120 |
November | | 45 | 49 | 133 | | 53 | 65 | 108 |
December | | 37 | 48 | 122 | | 61 | 41 | 128 |
TOTAL | | 673 | 719 | | | 601 | 595 | |
| | 2004 | | 2005 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 128 | | | | 136 |
January | | 69 | 49 | 148 | | 50 | 57 | 129 |
February | | 51 | 52 | 147 | | 40 | 53 | 116 |
March | | 76 | 76 | 147 | | 64 | 52 | 128 |
April | | 50 | 70 | 127 | | 53 | 76 | 105 |
May | | 48 | 47 | 128 | | 69 | 65 | 109 |
June | | 44 | 41 | 131 | | 57 | 60 | 106 |
July | | 54 | 39 | 146 | | 55 | 51 | 110 |
August | | 64 | 48 | 162 | | 47 | 48 | 109 |
September | | 49 | 64 | 147 | | 48 | 58 | 99 |
October | | 54 | 61 | 140 | | 33 | 30 | 102 |
November | | 62 | 43 | 159 | | 43 | 1 | 144 |
December | | 39 | 62 | 136 | | 24 | 39 | 129 |
TOTAL | | 660 | 652 | | | 583 | 590 | |
| | 2006 | | 2007 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 129 | | | | 154 |
January | | 50 | 66 | 113 | | 46 | 55 | 145 |
February | | 56 | 39 | 130 | | 40 | 46 | 139 |
March | | 47 | 46 | 131 | | 55 | 53 | 141 |
April | | 39 | 38 | 132 | | 47 | 66 | 122 |
May | | 54 | 47 | 139 | | 89 | 50 | 161 |
June | | 42 | 38 | 143 | | 108 | 23 | 246 |
July | | 36 | 26 | 153 | | 59 | 40 | 265 |
August | | 40 | 42 | 151 | | 55 | 41 | 279 |
September | | 61 | 49 | 163 | | 38 | 36 | 281 |
October | | 62 | 51 | 174 | | 64 | 75 | 270 |
November | | 55 | 60 | 169 | | 32 | 44 | 258 |
December | | 25 | 40 | 154 | | 27 | 31 | 254 |
TOTAL | | 567 | 542 | | | 660 | 560 | |
| | 2008 | | 2009 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 254 | | | | 246 |
January | | 43 | 38 | 259 | | 55 | 49 | 252 |
February | | 52 | 51 | 260 | | 74 | 106 | 220 |
March | | 34 | 53 | 241 | | 35 | 32 | 223 |
April | | 51 | 40 | 252 | | 49 | 37 | 235 |
May | | 44 | 31 | 265 | | 62 | 39 | 258 |
June | | 56 | 27 | 294 | | 39 | 42 | 255 |
July | | 47 | 43 | 298 | | 38 | 57 | 236 |
August | | 51 | 114 | 235 | | 42 | 38 | 240 |
September | | 49 | 41 | 243 | | 38 | 33 | 245 |
October | | 53 | 48 | 248 | | 52 | 40 | 257 |
November | | 32 | 32 | 248 | | 42 | 39 | 260 |
December | | 39 | 41 | 246 | | 40 | 41 | 259 |
TOTAL | | 551 | 559 | | | 556 | 553 | |
| | 2010 | | 2011 |
---|
| | Received | Completed | Current | | Received | Completed | Current |
b/f from previous year | | | | 259 | | | | 249 |
January | | 37 | 26 | 270 | | 35 | 30 | 254 |
February | | 45 | 32 | 283 | | 27 | 37 | 244 |
March | | 50 | 85 | 248 | | 38 | 29 | 253 |
April | | 25 | 29 | 244 | | 44 | 33 | 264 |
May | | 41 | 51 | 234 | | 21 | 29 | 256 |
June | | 33 | 26 | 241 | | 38 | 23 | 271 |
July | | 40 | 37 | 244 | | 48 | 30 | 289 |
August | | 49 | 46 | 247 | | 35 | 24 | 300 |
September | | 39 | 43 | 243 | | 35 | 33 | 302 |
October | | 50 | 35 | 258 | | 33 | 83 | 252 |
November | | 50 | 47 | 261 | | 33 | 57 | 228 |
December | | 23 | 35 | 249 | | 39 | 29 | 238 |
TOTAL | | 482 | 492 | | | 426 | 437 | |