The Parliamentary Ombudsman, Mr Anthony C. Mifsud, presented the Case Notes 2020 to the President of the House of Representatives, the Hon. Anglu Farrugia.
The presentation of the Case Notes coincides with the end of the term of Mr Anthony C. Mifsud as Parliamentary Ombudsman. In his foreword to this year’s edition of the Case Notes the Ombudsman noted that “These last five years have been a most satisfying experience even though the Office had to face difficult challenging situations ranging from serious political upheavals, major institutional deficiencies and reforms, as well as a worldwide pandemic. We did not fail to make our voice heard when necessary to promote good governance and to secure a good public administration. We continued to perform assiduously our functions above all by executing our primary duty to receive, process and investigate complaints from aggrieved citizens and to recommend adequate redress when appropriate.”
This latest edition of the Case Notes is further evidence to the quality and diversity of the complaints that were handled by the Ombudsman and the Commissioners.
As in previous years, this bi-lingual publication includes three separate sections reporting complaints investigated by our specialised commissioners in the areas of Health, Education and Environment and Planning.
Copies of the Case Note 2020 can be obtained from the Office of the Ombudsman or downloaded from here